The support that you can receive from your shared hosting supplier is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical issue with an existing account. Timely and correct information about a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine website hosting supplier not from a reseller. If you get a hosting account from a company that doesn't own its servers and it can't access them directly, it is almost certain that you will wait for a couple of days in order to have a reply to any kind of question, which means that your websites may remain offline for ages. Alternatively, a company that offers various means of communication and has a tech support crew that is available any time can assist you right away and help you limit or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Hosting
We supply 24/7 customer, billing and technical support for our shared packages
. Even if you are not our customer yet and you have questions, we can assist you right away and give you the needed information, to give you the choice to make the best decision when you obtain your new website hosting account. We are available any time, including holidays and weekends, and we provide you with numerous means of communication to contact us - phone, live chat, emails and support tickets. For your benefit, we have several phone numbers globally, therefore you'll be able to call the one that is closer to you. The maximum response time for your e-mail messages and your tickets is one hour. The actual response time is around 15-20 min, which means that you can forget all about waiting for days to get assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to get well-timed assistance, particularly when your website is not working properly for some reason. All our semi-dedicated packages
include 24/7 customer and technical support, so that if anything happens, you can use a number of ways to let us know - phone line with multiple local numbers worldwide, live chat, email messages and tickets. The first two options are for billing, pre-sales and general matters, so in case you don't have an account yet, for example, you're able to get more information for our services, or we will assist you with less complicated tech matters. The next two options are for solely tech troubles or anything which is more time-consuming as it's more convenient to track the correspondence between you and our technical support team. The warranted max answer time for them is merely 1 hour, the actual one - 15-20 minutes, so you won't have to wait for a whole day so as to get assistance as you may need to do with other service providers.
24/7 Customer Support in VPS Hosting
When you use our VPS hosting
, you'll never have to wait for more than an hour in order to receive assistance for any kind of issue that you could experience regarding the server or the software that comes pre-installed with it. We warrant this short response time for all support tickets which you open from your billing Control Panel or email messages which you send to our technical support team. We also have local telephone numbers in a number of countries around the globe as well as a live chat service where we will help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the numerous ways of communication, so no matter what your question or issue is, there will always be somebody to help you in a timely manner. If you need help with third-party software, that you cannot set up or which gives you troubles, you can reap the benefits of the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum answer time warranty, you will enjoy prompt support when you buy a dedicated server
through our company. Our customer and technical support teams are available 24/7/365, which means that every time you open a support ticket via your billing account or you send an email message about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will have a response within the hour, even during holidays. Our ticketing system is the better option if the issue involved needs more time to be resolved or when it needs to be forwarded to our administrators, as it's much easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to call us or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.