Many individuals who start using their very first hosting account, or switch companies, often have inquiries in regards to how given operations are carried out or experience complications when setting up different things like e-mails, site settings, and so on. That’s the reason why, lots of web hosting companies have compiled documentation with the most common questions and problems so as to help their customers get info quickly and easily. Consequently, the help desk support team representatives can focus on actual issues that given customers may be experiencing, since the solution for the minor things will be available on the web and customers will be able to easily resolve them without having to touch base with the customer service staff. Having in-depth documentation is exceptionally important, particularly for new clients with no experience, as the hosting service entails a multitude of functions and many individuals can get baffled about what to do. A good information repository can both help you execute the things that you need and discover how the hosting service works in general.
Extensive Online Documentation in Shared Hosting
All shared packages that we are offering come with an extensive knowledge base where you can find all you should know about your web hosting account. Regardless of whether you’re aiming to set up a brand-new database, to redirect a domain name by means of an .htaccess configuration file or to set up an e-mail address on your PC or cellular phone, you can just check our step-by-step help articles and all the info that you require will be there. When you open a specific section of the Hepsia Control Panel, you’ll see articles that are associated with the features that you can access through it. If you prefer to see the whole article list and get acquainted with all the features that Hepsia offers, or simply to read general information about the hosting service, you can examine the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have done our utmost best to encompass any challenge that you could possibly bump into, but in case you do not find the information that you need, you can always get in touch with us, as our customer service team representatives are on duty night and day.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated packages, will permit you to access the comprehensive online support documentation that we’ve prepared for you. The articles include general info about our services, how-to guides about the various functions that you can make use of, as well as troubleshooting guidelines that can help you fix common problems that you may confront. The topics that we’ve included cover just about everything, from simple things such as how to host a brand new domain name in the account, to more complex ones such as which SSH commands can be executed on the servers. Relevant articles about the features of a particular Control Panel section will always be available on the right side of the page that you’re on, whilst the entire article list can be accessed through the all-encompassing Help section.