A ticketing system is the most widely used communication channel that hosting providers offer to their customers. It’s usually part of the billing account and is the most efficient way to tackle an issue that requires a certain amount of time to investigate or that needs to be forwarded to a server administrator. Thus, all replies provided by either party will be kept in the same place in case someone else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which implies that you will need to log in and out of at least 2 accounts in order to perform some procedure or to get in touch with the company’s help desk support staff. In case you wish to manage a handful of domain names and each one of them is hosted in its very own account, you’ll have to use an even larger number of accounts at the same time. Also, it could take a considerable period of time for the hosting provider to respond to your tickets.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you are browsing through your files or fine-tuning various account settings. The ticketing system is being monitored 24/7/365 by our technical support team representatives and the response time is maximum 1 hour, but it rarely takes more than 20 minutes to get assistance. In stark contrast with other providers, we don’t charge more for using the ticketing system, so you can contact us as often as you need and request info with regard to any technical or billing issue. Furthermore, you can read a number of educational articles, which will help you resolve the most commonly faced complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is far more convenient to manage everything in one place, so we’ve implemented a support ticket system into the custom-created Hepsia hosting Control Panel, which is available with every semi-dedicated server package. This will permit you to manage the communication with our client support team together with your storage space, which goes to say that you won’t have to memorize an additional sign-on name for some other admin interface. You’ll be able to send a new ticket or to track down the status of an old one with no more than a few mouse clicks while you are browsing the files hosted in your account. You can also look through older tickets using a clever search filter or take a look at applicable help articles, which contain solutions to commonly confronted complications. The inbuilt ticketing system is monitored 24/7 with the maximum response time being just 1 hour, so there will always be someone to help you.