A ticketing system is the most widely used communication channel that hosting providers offer to their customers. It’s usually part of the billing account and is the most efficient way to tackle an issue that requires a certain amount of time to investigate or that needs to be forwarded to a server administrator. Thus, all replies provided by either party will be kept in the same place in case someone else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which implies that you will need to log in and out of at least 2 accounts in order to perform some procedure or to get in touch with the company’s help desk support staff. In case you wish to manage a handful of domain names and each one of them is hosted in its very own account, you’ll have to use an even larger number of accounts at the same time. Also, it could take a considerable period of time for the hosting provider to respond to your tickets.