When your hosting provider offers live chat support, you'll be able to talk to an agent live and find out helpful info or get a problem resolved promptly. The key advantage of using chat compared to calling to consult with a live person is that you will need only a computer with world wide web access, so you will not pay any fees when you're in another country or state. Furthermore, it'll be much simpler to copy and paste details for instance domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other side over the phone. The real-time chat is also a much faster approach to contact your web hosting supplier's support crew compared to using a ticketing system. What's more, in the event that some problem requires some more time to be dealt with, you can do something else while you wait for support on the live chat, so that you won't lose time - something that is impossible when you are on the telephone.