When your hosting provider offers live chat support, you'll be able to talk to an agent live and find out helpful info or get a problem resolved promptly. The key advantage of using chat compared to calling to consult with a live person is that you will need only a computer with world wide web access, so you will not pay any fees when you're in another country or state. Furthermore, it'll be much simpler to copy and paste details for instance domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other side over the phone. The real-time chat is also a much faster approach to contact your web hosting supplier's support crew compared to using a ticketing system. What's more, in the event that some problem requires some more time to be dealt with, you can do something else while you wait for support on the live chat, so that you won't lose time - something that is impossible when you are on the telephone.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, our company provides live chat support as well. You're able to contact us every single day, including holidays and weekends, and we can give you more details about the shared packages that we supply if you are not among our customers yet, or about common and billing questions when you already have an account. Although for solely tech issues you'll have to open a ticket to our tech support, since such matters will need additional time to be taken care of, you can still contact us through the live chat for some tech information. To give you an example, we will help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you considerable amount of time. Even when our phone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as standard with our services, therefore any time you have any kind of questions about our semi-dedicated packages, you'll be able to speak with our customer support team at any time no matter if you have already obtained your account or not. In general, the chat service is for pre-sales, billing and general questions and problems, still we're able to assist you with various technical questions as well. We can help you choose the optimal plan for your websites in case you do not have an account yet, we can answer any billing questions or concerns you could have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done timely as our live chat service is accessible all day long, every single day. No matter when you require help, you'll be able to talk with a representative and save considerable time.