If you ever face a problem with your website and are unable to cope with it yourself, ask the hosting company’s client care staff to assist you to bring the site back online. A speedy resolution would be the perfect scenario, but a lot of hosting companies reply within 24 hours or even more, particularly if you’re dealing with a hosting reseller. Even if the problem can be sorted out swiftly, your site may not function correctly or may not be reachable whatsoever for a long interval, so you may lose potential customers as it’s highly unlikely that anyone would eagerly return to a website that’s inoperative. That is why, you need to make certain not only that you can touch base with your web hosting provider, but also that they can respond and help you in a well-timed manner. If an application update does not go smoothly or if you delete something by mistake, for example, the site should be fixed swiftly in order to avoid elongated unreachability.
One-Hour Response Guarantee in Shared Hosting
If you’re using any of our shared packages
and you’ve got a question or confront a problem, you can touch base with us 24-7-365 by submitting a helpdesk ticket or by sending an e-mail and we’ll make sure that you get a response in no more than 60 minutes. If the issue can be resolved, we will do it before we respond to you, whereas in case there is something that you need to do on your end, we will supply you with all the necessary information – what possible solutions to try, what settings to check, etc. Typically, you will get a response within maximum thirty minutes, which goes to say that waiting around for hours on end or even for more than a day to obtain assistance is something impossible. Our 60-minute response guarantee applies to any enquiry that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a trouble ticket from your web hosting Control Panel or write an email connected with your semi-dedicated server
, you will get a reply within less than sixty minutes. You can touch base with us whenever you need in regards to technical, billing or general issues and considering the fact that we’re available to you 24 hours a day, 7 days a week, you’ll invariably receive assistance right on time. Based on the specific question or issue, we’ll supply you with more info, solve the predicament if it’s been caused by something that is within our reach or advise you on what steps to take if you have to alter a certain setting for an Internet application that we do not have access to. You can just forget about waiting for a whole day for every single answer. Actually, in the majority of cases we answer tickets and emails within no more than 20-25 minutes.