You will find plenty of shared hosting suppliers on the market today, yet most of them are resellers that have minimal resources, particularly in terms of support. A way to distinguish them is the option to contact the company over the telephone. The level of support that you will get through this particular way of communication may vary based on the supplier - a few of them provide you with expert telephone support, various others offer common and customer support only because some matters are more time-consuming and it's faster and easier to be resolved with a ticket, especially when the issue needs to be escalated. Still, it's good to know that you could always get in touch with your web hosting provider since there're many small-scale problems that can be resolved easily and in a very timely manner through a telephone call, not mentioning that you will be able to get more info about the services even before you become a customer.
Phone Support in Shared Hosting
We believe that the option to talk to a live representative is rather important, for that reason we have 3 support lines globally (UK, USA and Australia) and you can reach us over the phone for fourteen hours every day. If you consider getting one of our shared packages, for example, you're able to phone us and learn more about our solutions prior to ordering in order to be sure that we cover all of the system requirements for your websites. After the purchase, you can call us about any sales and billing troubles you may experience, or get any kind of general or basic technical info you need. We have tried to find the optimal balance between phone and ticket support, so for strictly technical issues you'll have to use the ticketing system, which will help you track the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
Any time you need additional information regarding the semi-dedicated packages that we supply, you're able to call one of the three support lines we have around the globe - in the United States, Great Britain and Australia. By doing this, you'll be able to check in advance if our services are suitable for your sites. In case you are already our customer and you own a semi-dedicated account, you'll be able to contact us on the phone for 14 hours daily about any billing or common matters. For strictly technical matters you're able to employ our ticketing system and contact our technical support because sometroubles just need additional time to be resolved, still we can help you over the phone with lots of minor technical problems as well, saving you time and efforts.