Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
All your support requests will be responded to in maximum one hour after the ticket or email was received. If your case calls for additional assistance from an admin, we will forward the trouble ticket or the e–mail to the person in charge, without delay and we will leave a note to notify you that more time will be needed for finding the optimal solution. And if you make use of our Admin Services package, any of the tasks included there will be completed whenever you choose.
A Premium–Quality Technical Support Service
- We’ll be at your disposal 24–7 to respond to any questions that you may have connected with our Online Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. In case you also need support with server admin procedures, you can take a glimpse at our Admin Services package, which includes backup space, OS updates every week, server monitoring and rebooting procedures, as well as installation and troubleshooting procedures.
A User–Friendly Help Area
We have equipped our Online Control Panel with a comprehensive knowledge base, which includes extensive explanations of all its features and functionalities. Also, we have filmed exhaustive video tutorials that will further explain to you how to carry out a given operation or solve a regularly experienced issue. The educational articles and the tutorial video clips are readily reachable from each section of the Online Control Panel via the Videos and Help buttons situated in the top right corner.