Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You’ll find almost all the answers to your questions in the easy–to–navigate Help section included in our Online Control Panel. It features an ever–expanding knowledge base with regularly asked questions and comprehensive help articles written by our expert help desk support staff.

  • Top quality support service
  • Educational Videos

  • If you want to see how a task is completed or how a problem is solved, instead of just reading about it, then examine our collection of how–to video tutorials. They address a variety of different issues and will help you quickly learn how to work with the Online Control Panel.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24x7x365 customer support service and a 1–hour support ticket response time guarantee. Our trained tech support engineers will be online for you 24 hours a day to respond to your enquiries and to remedy any issue that you might run into. Simply send a customer support ticket from the Help Center section and we’ll get back to you instantly.