A 99.9% Server Uptime
The benefit of establishing your very own shared hosting system is that you don’t need to be worried about compatibility – you configure a given set of software tools in such a manner so as to work with a particular set of hardware elements. The final result is something much more steady and dependable, as there are less possible chances of failure. We’ve set up our cloud hosting platform using time–tested hardware parts plus a seriously tweaked version of SELinux in order to set up a totally riskless home for your web sites.
That is the reason why, with each of our shared packages packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
To be able to offer an enterprise–grade hosting service, you can rarely trust the default network configuration in a datacenter. We have set up our very own custom internal network in an attempt to ensure the best connection speed with the outside world.
And because of this, no matter which datacenters you select: our USA located datacenter, our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter or our Australia located datacenter, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee is valid with all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it is your hard–earned cash on the line, you cannot feel truly safe. For this reason, with each of our cloud hosting plans we offer a 30–day money–back guarantee. If you do not feel satisfied with our hosting service or in case you would like to use a more powerful web hosting solution, like a VPS hosting or a Linux dedicated servers hosting packages – we will give you a full refund, with no concealed fees or reimbursement charges.
24/7 Technical Support
We have diligently hand–picked each individual member of our 24x7 support team to ensure that we can offer you the best client care service you can possibly get. Each one of our techs has several years of experience working with web hosting accounts behind his back, therefore they know what they are doing. Moreover, they’re available 24–7 – you will be able to call them at any moment and they will reply as soon as possible.
Their average support ticket response time is less than 20 minutes, whilst with other hosting distributors you have to wait for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be answered within 60 minutes.